Orange and Anaheim Auto Glass
575 S Parker St
Orange, CA 92868
Your services working experience doesn't replicate the provider that we strive for and we would like to help you. Be sure to ship us a concept with the buy aspects, so we could much better aid you. Thank you. Go through additional Larry K. Santa Ana, CA
I would of been much more than joyful to reschedule if he would of named and spoke to me amongst the grace duration of 3-five not just after. They may have no customer support capabilities conversation arrives goes a good distance...
I'd my uncle's windshield changed at OC Windshields nowadays and it turned out fantastic! The 3 stars is due to the proven fact that I waited for around 2 several hours. My appointment was at 10 am, but I didn't depart till about noon. The issue that upsets me is they did not even commence working on the vehicle till about 1115 am. I browse through other critiques plus they complimented this place on finishing the work quickly. I commend them on ending rapidly, but very seriously to acquire me hold out that long is form of disappointing. They might have at least told me to come back in a later time or provided me and estimate of how long it could consider. Looking back, I must have asked, but I used to be just Blessed I brought issues for me to perform. Also, I just go through back on some yelp assessments that they supply a AAA price reduction. I want they would have questioned me that Once i was paying out because I do have AAA. One more reason for that three stars would be the inconsistency in quoted costs. Once again, I commend OC Windshields because the price was a lot more reasonably priced that other sites I investigated, but in the end, the pricing was sort of fishy to me. So I at first inquired about costs via Yelp. By using email on June 14, I used to be quoted $195 for aftermarket glass and $245 for high quality glass. I did not react after that or make an appointment. It was not right until nowadays, June 19, that I made a decision to have my windshield replaced, so I named them this morning to check out if they had an availability nowadays. Understand that when I identified as, I didn't originally give my identify or condition that I experienced acquired a quote via Yelp a couple of days prior. I gave the receptionist the car info, and she quoted me $220 for aftermarket glass. Then I proceeded to inform her that that Expense was various from the Yelp quote I gained. She looked up the e-mail and then explained the quoted prices have been correct. I required the premium glass so she advised me that it will Price tag $245. I agreed given that I believed I'd be capable to make use of the $35 off Yelp sign in lower price in retail outlet and went in advance and designed the appointment.
Terry was by the due date. My auto wasn't and he waited for half-hour, then in the event the car arrived I had explained to him the window on the incorrect aspect ...
I did some researches of car glass substitution rate but all of these are from my finances. Gladly my Buddy instructed this put due to the fact one of his friends utilized to arrive below, and naturally I used to be blown up by superior assessments.
We apologize for our employees Frame of mind should they made you're feeling terrible. Customer care is our priority and comprehending you can help boost it. Thank you for bringing this to our focus and glad that your faulty molding was fixed.
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Once i am was last but not least prepared to make the repair, the crew at Advert Automobile made the experience one of the best with brief change around. I was out and in with the store within 30min! It had been a fantastic experience.
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The function was accomplished immediately And that i am satisfied with the outcomes. Nonetheless, I selected to stay within the waiting around place and read whilst my motor vehicle was staying labored on and also the professionalism and customer service is definitely lacking. I could Evidently hear one particular consultant speaking to a shopper and (certainly only Listening to a person facet of the dialogue) rudely blame them for insufficient conversation, stating that it absolutely was their trouble since they weren't "returning phone calls and didn't have their voicemail setup appropriately". Whether or not this had been the situation, it might have been dealt with otherwise. Not quarter-hour afterwards, A further consultant sitting down 10 get more info feet far from me with the entrance desk made plans for your night, telling the person on the other line to "not get too faded." Even though I pass no judgement on everyone's individual decision, obtaining this conversation in front of a client was particularly unprofessional. She also arrived off very irritated and as though she couldn't be bothered when it came time for me to buy the windshield wipers.
Speedy and fast windshield substitution. The 2 men josh and jerry ended up pretty Specialist. Arrived to me a hour before then expected. Finished in 45 mins. Recommending to my close friends and co personnel for just about any windshield repairs or replacements.
Called the dude, discovered him on yelp, and he was rude ideal off Along with the cellphone connect with. I counsel you are trying A different window repair spot exactly where the person answering the mobile phone can respond to a straightforward issue like "Who am I speaking to"? and never try to stay away from permitting a potential client know who These are Talking to.
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